Freshservice and Telegram integration

Save yourself the work of writing custom integrations for Freshservice and Telegram and use n8n instead. Build adaptable and scalable Productivity, and Communication workflows that work with your technology stack. All within a building experience you will love.

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How to connect Freshservice and Telegram

Step 1: Create a new workflow
Step 2: Add and configure nodes
Step 3: Connect
Step 4: Customize and extend your integration
Step 5: Test and activate your workflow

Step 1: Create a new workflow and add the first step

In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.

Step 2: Add and configure Freshservice and Telegram nodes

You can find Freshservice and Telegram in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Freshservice and Telegram nodes one by one: input data on the left, parameters in the middle, and output data on the right.

Freshservice and Telegram integration: Add and configure Freshservice and Telegram nodes

Step 3: Connect Freshservice and Telegram

A connection establishes a link between Freshservice and Telegram (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.

Freshservice and Telegram integration: Connect Freshservice and Telegram

Step 4: Customize and extend your Freshservice and Telegram integration

Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Freshservice and Telegram with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.

Freshservice and Telegram integration: Customize and extend your Freshservice and Telegram integration

Step 5: Test and activate your Freshservice and Telegram workflow

Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Freshservice to Telegram or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.

Freshservice and Telegram integration: Test and activate your Freshservice and Telegram workflow

Build your own Freshservice and Telegram integration

Create custom Freshservice and Telegram workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.

Freshservice supported actions

Create

Create an agent

Delete

Delete an agent

Get

Retrieve an agent

Get Many

Retrieve many agents

Update

Update an agent

Create

Create an agent group

Delete

Delete an agent group

Get

Retrieve an agent group

Get Many

Retrieve many agent groups

Update

Update an agent group

Get

Retrieve an agent role

Get Many

Retrieve many agent roles

Create

Create an announcement

Delete

Delete an announcement

Get

Retrieve an announcement

Get Many

Retrieve many announcements

Update

Update an announcement

Create

Create an asset type

Delete

Delete an asset type

Get

Retrieve an asset type

Get Many

Retrieve many asset types

Update

Update an asset type

Create

Create a change

Delete

Delete a change

Get

Retrieve a change

Get Many

Retrieve many changes

Update

Update a change

Create

Create a department

Delete

Delete a department

Get

Retrieve a department

Get Many

Retrieve many departments

Update

Update a department

Create

Create a location

Delete

Delete a location

Get

Retrieve a location

Get Many

Retrieve many locations

Update

Update a location

Create

Create a problem

Delete

Delete a problem

Get

Retrieve a problem

Get Many

Retrieve many problems

Update

Update a problem

Create

Create a product

Delete

Delete a product

Get

Retrieve a product

Get Many

Retrieve many products

Update

Update a product

Create

Create a release

Delete

Delete a release

Get

Retrieve a release

Get Many

Retrieve many releases

Update

Update a release

Create

Create a requester

Delete

Delete a requester

Get

Retrieve a requester

Get Many

Retrieve many requesters

Update

Update a requester

Create

Create a requester group

Delete

Delete a requester group

Get

Retrieve a requester group

Get Many

Retrieve many requester groups

Update

Update a requester group

Create

Create a software application

Delete

Delete a software application

Get

Retrieve a software application

Get Many

Retrieve many software applications

Update

Update a software application

Create

Create a ticket

Delete

Delete a ticket

Get

Retrieve a ticket

Get Many

Retrieve many tickets

Update

Update a ticket

Telegram supported actions

Chat
Callback
File
Message

Get

Get up to date information about a chat

Get Administrators

Get the Administrators of a chat

Get Member

Get the member of a chat

Leave

Leave a group, supergroup or channel

Set Description

Set the description of a chat

Set Title

Set the title of a chat

Answer Query

Send answer to callback query sent from inline keyboard

Answer Inline Query

Send answer to callback query sent from inline bot

Get

Get a file

Delete Chat Message

Delete a chat message

Edit Message Text

Edit a text message

Pin Chat Message

Pin a chat message

Send Animation

Send an animated file

Send Audio

Send a audio file

Send Chat Action

Send a chat action

Send Document

Send a document

Send Location

Send a location

Send Media Group

Send group of photos or videos to album

Send Message

Send a text message

Send Photo

Send a photo

Send Sticker

Send a sticker

Send Video

Send a video

Unpin Chat Message

Unpin a chat message

Freshservice and Telegram integration details

Freshservice is a cloud-based IT Help Desk and service management tool that helps businesses in their IT operations. A knowledge-base, self-service portal, and ticketing system are features included in the solution.

Freshservice node docs + examples

Freshservice credential docs

See Freshservice integrations

Related categories

Productivity

Telegram is one of the fastest and most secured messaging apps on the market, connecting people via unique distributed network of data centers around the globe. You can create group chats up to 200,000 members, share large videos and documents of any type. It is completely free, and offers many unique features and options.

Telegram node docs + examples

Telegram credential docs

See Telegram integrations

Related categories

Communication

Other integrations with Freshservice

Other integrations with Telegram

Freshservice and Telegram integration tutorials

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How to create an AI bot in Telegram

Learn how to create an AI chatbot for Telegram with our easy-to-follow guide. Ideal for users who are interested in exploring the realm of bot development without coding.

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How to build a multilingual Telegram bot with low code

Learn how to build a multilingual bot for Telegram with a few lines of JavaScript code, a NocoDB database, and conditional logic in an automated workflow.