WhatsApp bot: A low-code guide to building your own
Step-by-step guide on building a WhatsApp bot with n8n: from setting up a Meta developer account to designing workflows and testing your bot.
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Google Sheets and WhatsApp Business Cloud integration
Save yourself the work of writing custom integrations for Google Sheets and WhatsApp Business Cloud and use n8n instead. Build adaptable and scalable Data & Storage, Productivity, and Communication workflows that work with your technology stack. All within a building experience you will love.
How to connect Google Sheets and WhatsApp Business Cloud
- Step 1: Create a new workflow
- Step 2: Add and configure nodes
- Step 3: Connect
- Step 4: Customize and extend your integration
- Step 5: Test and activate your workflow
Step 1: Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
Step 2: Add and configure Google Sheets and WhatsApp Business Cloud nodes
You can find Google Sheets and WhatsApp Business Cloud in the nodes panel. Drag them onto your workflow canvas, selecting their actions. Click each node, choose a credential, and authenticate to grant n8n access. Configure Google Sheets and WhatsApp Business Cloud nodes one by one: input data on the left, parameters in the middle, and output data on the right.
Step 3: Connect Google Sheets and WhatsApp Business Cloud
A connection establishes a link between Google Sheets and WhatsApp Business Cloud (or vice versa) to route data through the workflow. Data flows from the output of one node to the input of another. You can have single or multiple connections for each node.
Step 4: Customize and extend your Google Sheets and WhatsApp Business Cloud integration
Use n8n's core nodes such as If, Split Out, Merge, and others to transform and manipulate data. Write custom JavaScript or Python in the Code node and run it as a step in your workflow. Connect Google Sheets and WhatsApp Business Cloud with any of n8n’s 1000+ integrations, and incorporate advanced AI logic into your workflows.
Step 5: Test and activate your Google Sheets and WhatsApp Business Cloud workflow
Save and run the workflow to see if everything works as expected. Based on your configuration, data should flow from Google Sheets to WhatsApp Business Cloud or vice versa. Easily debug your workflow: you can check past executions to isolate and fix the mistake. Once you've tested everything, make sure to save your workflow and activate it.
🚀 Boost your customer service with this WhatsApp Business bot!
This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot.
- After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message.
- In case user sends a message to the bot, the text and user data is stored in Google Sheets.
- To reply back to the user, fill in the
ReplyTextcolumn and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node.
Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉
Setup Instructions
To get this workflow up and running, you'll need to:
-
👇 Create a WhatsApp template message on the Meta Business portal. <details>
</details>
-
Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages.
-
Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal.
-
Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates.
-
Connect your Google Sheets account for data storage and management. Check out the documentation page.
⚠️ Important Notes
- WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent.
- The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.
Nodes used in this workflow
Popular Google Sheets and WhatsApp Business Cloud workflows
+5
🚀 Boost your customer service with this WhatsApp Business bot!
This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot.
After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message.
In case user sends a message to the bot, the text and user data is stored in Google Sheets.
To reply back to the user, fill in the ReplyText column and change the Status to 'Ready'. In a few seconds n8n will fetch the unsent replies and deliver them one by one via WhatsApp Business node.
Customize this workflow to fit your specific needs, connect different online services and enhance your customer communication! 🎉
Setup Instructions
To get this workflow up and running, you'll need to:
👇 Create a WhatsApp template message on the Meta Business portal.
Obtain an Access Token and WhatsApp Business Account ID from the Meta Developers Portal. This is needed for the WhatsApp Business Node to send messages.
Set up a WhatsApp Trigger node with App ID and App Secret from the Meta Developers Portal.
Right after that copy the WhatsApp Trigger URL and add it as a Callback URL in the Meta Developers Portal. This trigger is needed to receive incoming messages and their status updates.
Connect your Google Sheets account for data storage and management. Check out the documentation page.
⚠️ Important Notes
WhatsApp allows automatic custom text messages only within 24 hours of the last user message. Outside with time frame only approved template messages can be sent.
The workflow uses a Google Sheet to manage form submissions, incoming messages and prepare responses. You can replace these nodes and connect the WhatsApp bot with other systems.
Build your own Google Sheets and WhatsApp Business Cloud integration
Create custom Google Sheets and WhatsApp Business Cloud workflows by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Google Sheets and WhatsApp Business Cloud integration details
Other integrations with Google Sheets
Other integrations with WhatsApp Business Cloud
Google Sheets and WhatsApp Business Cloud integration tutorials
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