Published 13 days ago
Transform your Gong.io call transcripts into structured, enriched, and AI-ready data for better sales insights and analytics.
This workflow is designed for:
✅ Sales teams looking to automate call transcript formatting.
✅ Revenue operations (RevOps) professionals optimizing AI-driven insights.
✅ Businesses using Gong.io that need structured, enriched call transcripts for better decision-making.
Manually processing raw Gong call transcripts is inefficient and often lacks essential context for AI-driven insights.
With CallForge, you can:
✔ Extract and format Gong call transcripts for structured AI processing.
✔ Enhance metadata using sales data from Salesforce.
✔ Classify speakers as internal (sales team) or external (customers).
✔ Identify external companies by filtering out free email domains (e.g., Gmail, Yahoo).
✔ Enrich customer profiles using PeopleDataLabs to identify company details and locations.
✔ Prepare transcripts for AI models by structuring conversations and removing unnecessary noise.
🔹 Gong API Access – Set up your Gong API credentials in n8n.
🔹 Salesforce Setup – Ensure API access if you want customer enrichment.
🔹 PeopleDataLabs API – Required to retrieve company and location details based on email domains.
🔹 Webhook Integration – Modify the webhook call to push enriched call data to an internal system.
💡 Modify Data Sources – Connect different CRMs (e.g., HubSpot, Zoho) instead of Salesforce.
💡 Expand AI Analysis – Add another AI model (e.g., OpenAI GPT, Claude) for advanced conversation insights.
💡 Change Speaker Classification Rules – Adjust internal vs. external speaker logic to match your team’s structure.
💡 Filter Specific Customers – Modify the free email filtering logic to better fit your company’s needs.
🚀 Automate Gong call transcript processing to save time.
📊 Improve AI accuracy with enriched, structured data.
🛠 Enhance sales strategy by extracting actionable insights from calls.
Start optimizing your Gong transcript analysis today!